FAQs

What types of flooring do I have to choose from?

We have every type of flooring option available: vinyl planks, loose lay vinyl, timber, laminate, carpet, vinyl and bamboo.

What should you consider when buying your flooring solution?

• Durability is a very important aspect; you need to decide on the length of time you need the flooring product to perform for.
• Ease of cleaning.
• Practicality of colour.
• Cost to suit your budget.

How do you measure a room?

Find the two widest areas of the room and use your tape measure to measure the furthest point down the room and then do the same going across the room.
Remember to measure right into the doorways.

measure

How do you calculate the correct quantity of flooring you need?

Once you have measured your room length and width with the above directions, simply times the 2 measurements together to give you your Square meter (m2) amount.
EXAMPLE: 3m wide x 5m long =15m2 square metres

Then ensure you add 5% extra in wastage for vinyl planks, laminate or timber flooring and ensure you add 15% extra in wastage for carpet or sheet vinyl.  This will allow for minor miscalculations or complicated cuts, ensuring that you are not short of flooring when you are installing.  The number your get is the amount of flooring you need to order.
EXAMPLE:15m2 requires and extra 5% (x 1.05) = 15.75m2 for Vinyl Planks, Laminate or Timber
Or
15m2 requires and extra 15% (x1.15) = 17.25m2 for Carpet or Sheet Vinyl.
If your room is not rectangular we recommend splitting your room into rectangular sections, measure the width and length of each section and then add the areas of each rectangle together.

What happens if I make a miscalculate my measurements?

Simply call 1800 940 399 or email info@clearanceflooring.com.au and one of our friendly customer care staff will be able to assist you in rectifying your error.

What if I have a technical question while I am installing my product?

Please call 1800 940 399 between 9-5, 6 days a week or 11-5 on a Sunday and a technical advisor will be happy to assist you with any information you require.

What happens if I have a warranty claim?

Please contact our customer service team on 1800 940 399 or email info@clearanceflooring.com.au and one of our friendly staff will be able to assist you through the whole process, including dealing with the manufacturers on your behalf.

What payment types do you accept?

We accept VISA, MasterCard, Bank Card as well as PayPal credit.
Click here to read more about PayPal’s security and protection for buyers.

How can I use a Coupon Code?

Your Coupon Code can be redeemed when making a purchase through the checkout process. The value of the coupon code will be deducted from the total amount. Coupon Codes can only be used prior to making a payment.

What is your Delivery and Returns policy?

To view our Delivery and Returns policy please click here to read the details.

What are your Terms and Conditions?

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What is your Privacy Policy?

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