Delivery Policy

Delivery Cost and Times

Flooring orders will be free of freight charges for orders over $2000 however this will be notified to you at checkout.

Additional delivery charges of $220 to regional areas apply or for orders under $2000.

We deliver within South Australia, Victoria, New South Wales and Queensland only. Delivery charges and delivery times will depend on your location and the amount of flooring you have purchased.

As a general rule we aim for a 5 business day turnaround from the moment your order has been received to the order being shipped from our warehouse for metro orders. There are circumstances out of our control that will delay shipping. Deliveries can take up to 14 days to arrive.

Australian Orders

We must have a street address for any order submitted.

We cannot ship to PO Boxes.

Our carrier will require a signature at the point of delivery. It is therefore a requirement that you provide with a delivery address where someone will be present to sign for the consignment during business hours (9am – 7pm, Monday to Friday). uses one reliable carrier who ensure flexibility with their delivery options.  This service is insured.

Consignment Number Notification:

All dispatched orders generate an email advice automatically send to provided email address.

International Orders – not available

Goods Damaged on Arrival

If packaging has been damaged in shipping and is apparent, please REFUSE delivery call Customer Service. Call immediately – no later than 3 days’ delivery. Take photos of damaged goods to make a claim against carrier. Save paperwork and package materials. Do not return ‘damaged in transit’ merchandise yourself. will arrange collection to ensure that it will not invalidate for insurance claim to entitle to a refund or replacement.

Defective Merchandise

Please call Customer Service for return instructions and authority to return.

Missing or damaged shipments

Ensure the product you have ordered is correct and in reasonable condition prior to signing for delivery. On occasion Carriers may deliver orders over two different deliveries.

Don’t sign for product with exterior damage. It may invalidate insurance for ‘Damaged Goods’ in which case you may not be entitled to any refund or replacement.